You will need to fill out an invoice dispute form with Arise.
Arise Vacation & Time Away
Please keep in mind that a gap in service under an active Statement of Work (SOW) of 4 consecutive weeks or more, may result in termination of the company's Statement of Work (SOW).
If you do not Service at all during a week, you will receive no Stars for Intervals Serviced, and “No Rating” for Commitment Adherence for that week.
If your Commitment Adherence is low, you may not get the 30-day maximum limit and could be terminated much sooner. If your CA is below the minimum requirement your allowance in the program is mere "grace".
We recommend taking a short "time away" or getting your CA higher than 85% to 90% or the minimum required with your SOW.
When away please check your emails and log into the Arise portal to check your CA.
The Intervals Serviced score will count as a zero when averaging your overall rating and is in direct violation of your company’s commitments as outlined in the Statement of Work (SOW).
The “No Rating” for Commitment Adherence will not impact your average Star Rating.